Refund policy
Laurent Leclair — Returns & Refunds Policy
Policy Overview
- Return Period: 30 days from delivery date
- Refund Processing Time: 10 business days from receipt
- Return Shipping Costs: Covered by the customer unless the product is defective or incorrect.
- Restocking fee: No Restocking fee
Return Window
We accept returns within 30 days of the delivery date. Items must be returned in their original, unworn, unwashed condition with all tags attached and in original packaging.
How to Return
To initiate a return, please contact us at help@laurentleclair.com with your order number and reason for return. We will provide you with a prepaid return label at no cost to you.
We do not charge any restocking fees on returned items.
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to post the credit to your account.
Exchanges
We do not offer direct exchanges at this time. If you would like a different size or item, please return your original order for a refund and place a new order.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at help@laurentleclair.com within 7 days of delivery with your order number and photographs of the issue. We will arrange a replacement or full refund at no cost to you.
Non-Returnable Items
All items are eligible for return provided they meet the conditions above.
Contact
Laurent Leclair
Address: Blk 180 Lompang Road, Singapore, 670180, Singapore
Email: help@laurentleclair.com
Phone: +65 8225 6615
Customer service hours: Monday to Friday, 9:00 am – 6:00 pm EST