Where can I find your returns policy?
Please refer to our refund policy for full details on returns and exchanges.
Can I exchange items?
Unfortunately we do not offer direct exchange. You would need to follow returns procedure to return unwanted item and place a new order.
When can I expect a refund for my returned items?
When approved your refund will be processed to your original payment method within 7 business days.
What do I do if I receive damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us at help@laurentleclair.com within 7 days of delivery with your order number and photographs of the issue. We will arrange a replacement or full refund at no cost to you.
How long does shipping take?
Orders are processed within 1-2 business days, Monday to Friday.
Orders typically arrive within 5–6 business days after processing, depending on the destination.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can also use our track order page.
How do I contact customer service?
You can reach us via our Contact page and we will respond within 24 hours.